ils disent sa :
Hi Steelcrate,
Thanks for your message, we are sorry to hear that someone else has had access to your account.
The only way that a player account can be hacked is if:
1: The player has been careless in securing their passwords or security questions. Usually by passing them on to friends or family, or entering them into a site other than www.RuneScape.com
2: The player has been careless about security and has allowed a trojan or keylogger to be installed on their machine which has managed to collect his password. This often happens when visiting RuneScape hack websites.
3: The player has used a machine to play RuneScape that has a trojan or keylogger installed on it already.
To make sure that the account is not accessed by anyone else again, you will need to submit a password appeal. However, before requesting a new password it is vital that you ensure the computer being used is completely free from viruses, trojans and keyloggers.
To do this a system wide virus scan should be performed. If you do not have any antivirus software, you can search for ´free online virus scan´ in any popular search engine and a number of webpages will be displayed that will perform virus scans and removal free of charge. You should also have a fully working firewall to protect from unwanted users accessing the computer; an excellent free firewall can be downloaded from www.zonealarm.com
Once you have ensured your computer is secure, and wish to regain access to your account, please click the Password Support link on the front page of our website, and provide as much information as possible, so we can be sure we are returning the account to it´s rightful owner.
For more information about keeping your account safe I strongly recommend that you read and follow ALL the Security Tips listed in the Rules and Security area of the main RuneScape site.
Unfortunately our policy is to never return lost items since doing so just encourage users to claim they lost items they never had to gain an unfair advantage.
Sincerely,
RuneScape Customer Support
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